A clear plan is more useful than a broad label
Words such as deep, standard or professional do not explain every task included in a visit. Start with the rooms, surfaces and current condition of your property. Ask what the quote covers and which priorities need extra time. This guide explains the practical information to agree before booking, without treating a cleaning visit as certification of a medical or regulatory standard.
Define the work for your property
Residential cleaning can focus on kitchens, bathrooms, accessible surfaces, dusting and floors. For a workplace, discuss restrooms, breakrooms, accessible work surfaces, floors and trash removal. Additional priorities should be agreed before the appointment. Cleaning a surface, selecting a product and following a label are separate decisions. Do not assume a percentage claim describes every product, surface or visit.
Use product and surface instructions
We use one standard line of professional cleaning products. We don’t supply a separate eco-friendly or pet-friendly product line. If you want a specific product used, please supply it and discuss it with the office before the visit. The team may decline products that aren’t suitable for the task or surface.
Match frequency to daily use
Weekly, biweekly and monthly cleaning fit different homes. Consider household size, how rooms are used and the upkeep you can manage between visits. Office frequency depends on the workplace and agreed priorities. The first appointment may focus on different work from ongoing maintenance. A recurring schedule can help you plan time for other responsibilities without promising an identical result regardless of conditions.
Know team pricing before booking
Residential Regular, Deep and Move-In or Move-Out cleaning start at $180 for the first hour with a team of three, then $180 per hour for the whole team, prorated at $3 per minute. Commercial cleaning is $225 per hour, with a $225 first-hour minimum and $3.75 per minute afterward. For new recurring residential quotes, weekly service receives a 15% discount, biweekly 10% and monthly 5%, beginning with the second visit. The discount applies to the first-hour minimum and additional time. Existing clients keep their agreed pricing.
Understand communication and service concerns
For home visits, Smart Cleaning Service sends a message when the team is on the way and another when cleaning is finished. Please give at least 24 hours notice to cancel or reschedule. With less notice, cancellations, reschedules and no-access visits may be charged 50% of the scheduled service. If something was missed, tell us within 24 hours of your cleaning and we will come back and re-clean that area at no charge, scheduled at the next available time. Read the Terms of Service before booking.
Before confirming your appointment
Share the approximate size, current condition, city and entry instructions. The requested date is not confirmed until the office approves the appointment.
Questions about the service
Ask the office about any task or product preference before booking. The estimate should identify the work, team time and approved additional priorities.
Related services
Explore the service pages below and review the Terms of Service before booking.
Related service information
Review the scope and service policies before booking.
Request a cleaning estimate or explore recurring residential cleaning and office cleaning.
