Privacy Policy
Privacy Policy
Effective October 2026
1. Information we collect and use
When you contact Smart Cleaning Service or arrange a service, we use the information you provide to respond to your request, prepare an estimate, schedule cleaning, communicate about the service and handle billing. This information can include your name, phone number, email address, service address, service details and invoices.
2. Where information is handled
Customer information, service details and invoices are kept in Housecall Pro. Website form submissions are stored in WordPress and sent by email to contact@smartcleaningwa.com. We also communicate by SMS and WhatsApp through our text line, (206) 207-7444.
We use service providers, including AI-assisted tools, for scheduling, communication and internal organization. These providers process information under their own terms and privacy policies.
3. Calls to our voice line
Calls to our voice line, (253) 433-2355, are answered by an automated receptionist provided by Beside, a third-party service. You can also contact us by email at contact@smartcleaningwa.com or by text message at (206) 207-7444.
4. Website tools and cookies
Our website uses Google Analytics 4, Google Tag Manager, Google reCAPTCHA, Meta Pixel and Microsoft Clarity. These tools may process information about your device, browser and activity on the website. Google reCAPTCHA helps protect website forms from automated abuse.
The website also has a Google Ads tag, although we are not currently running paid campaigns. Cookies and similar technologies are used for website functions and measurement. The site has a cookie banner. You can also use your browser’s privacy controls.
5. Service messages
We send transactional messages about estimates, appointments, invoices and service questions. These include a message when the team is on the way and another when cleaning is complete. Our text line is (206) 207-7444, Text message only. It is not a phone line for calls.
You can reply STOP to opt out of SMS. Message frequency varies, and message and data rates may apply. If you opt out, contact us by email for service communication.
We do not share your mobile number or SMS consent with third parties for their marketing or promotional purposes. Service providers may process this information to deliver messages on our behalf.
6. Payments
Housecall Pro handles customer records, scheduling, invoices, card payments and service notifications. Available payment methods are described in our Terms of Service.
7. Service photos
Service photos are used for quality control and internal service records. We use service photos in marketing only with the client’s written permission.
8. Retention and privacy requests
We keep your information for as long as we need it to provide service, handle billing and meet legal and tax obligations. You can ask us to update or delete your information at contact@smartcleaningwa.com.
9. Sale of information
We do not sell your personal information.
10. Minors
Our services are not directed to people under 18.
11. Contact
For privacy questions or requests, email contact@smartcleaningwa.com.
Call: (253) 433-2355, Voice only.
Text message only: (206) 207-7444.
Website: https://smartcleaningwa.com/.