Terms of Service

Service Policies for Smart Cleaning Service™ • Greater Seattle Area

Summary of Key Terms

Here’s a quick overview of how we work. The full terms below are what control if there’s ever a question.

  • Scheduling: We confirm your cleaning date and an arrival time window in advance.
  • Cancellations & changes: Please give at least 24 hours’ notice. Cancellations, reschedules, or no-access “lockouts” with less than 24 hours’ notice are charged 50% of the scheduled cleaning. As a courtesy, we waive that fee one time per client each year (lockouts aren’t included).
  • Payment: Payment is due on the day of service. We keep a card on file in your secure client portal before your cleaning (clients who pay by check are exempt). We accept Zelle, Venmo, PayPal, Apple Pay, Cash App, card, bank transfer, and check.
  • Late payments: Past-due invoices may be charged a late fee, and seriously overdue accounts may be sent to collections or small claims court.
  • 24-hour re-clean guarantee: If something wasn’t done right, tell us within 24 hours and we’ll come back and re-clean that area free.
  • Our team: Please don’t hire our cleaners privately. Just talk to the office and we’ll set it up.

1. Agreement

These Terms of Service (“Terms”) govern all cleaning services provided by Smart Cleaning Service™ (“Smart Cleaning,” “we,” “us,” or “our”) to you (“you,” “your,” or “the client”) in the Greater Seattle Area. By scheduling, confirming, or receiving a cleaning from us, or by signing a booking form or authorizing a card on file, you agree to these Terms. If anything here doesn’t work for you, please let us know before your service so we can sort it out.

2. Scheduling, Access & Lockouts

We’ll agree on a service date and an arrival time window. Exact arrival can shift somewhat depending on the day’s route and earlier jobs. You’re responsible for giving our team access at the scheduled time.

  • Keys & entry codes: If you provide a key, lockbox, gate code, or alarm code, we keep it secure and use it only for your service. Please tell us in writing how you’d like your key handled or returned when service ends.
  • Alarms: If your property has an alarm, please give us a working code and disarming instructions. We aren’t responsible for charges from a false alarm we couldn’t disarm with the instructions provided.
  • Lockout / no access: If our team arrives during the scheduled window and can’t get in, can’t safely complete the service because of conditions at the property, or is turned away, this is treated as a same-day cancellation and the fee in Section 3 applies.

3. Cancellation, Rescheduling & Late-Cancellation Fee

Plans change, and we get it. We just need enough notice to fill the spot and keep our team working.

  • Notice: Please give at least 24 hours’ notice to cancel or reschedule a cleaning.
  • Late-cancellation / late-reschedule fee: Cancellations or reschedules with less than 24 hours’ notice, same-day cancellations, and lockouts (Section 2) are charged a fee of 50% of the price of the scheduled cleaning.
  • One-time courtesy waiver: Life happens, so we waive this late-cancellation fee one time per client each calendar year as a courtesy. The free pass covers a late cancellation or late reschedule only. It does not cover lockouts or no-access visits (Section 2), which are always charged. After the one waiver is used in a given year, the fee above applies to any further late cancellations or reschedules that year.
  • How the 24 hours is counted: The 24-hour notice period is measured from your scheduled appointment start time, not from when you receive our reminder text. Our reminder messages are a courtesy and may reach you more than 24 hours ahead; the 24-hour window applies to every appointment from the time it is booked.
  • Recurring service: You can change, pause, or stop recurring cleanings anytime. Just give us 24 hours’ notice for the next visit. There’s no long-term contract and no early-termination penalty.
  • How fees are charged: Any late-cancellation or lockout fee is charged to the card on file (Section 5) or added to your next invoice.

4. Payment Terms

Rates & minimum service fee: Residential visits start at our minimum service fee of $159, which includes 1 hour and 20 minutes of professional cleaning by our team. Within the included time, our team completes our standard cleaning checklist or the tasks you ask us to prioritize (for example: making beds, folding laundry, interior oven or refrigerator cleaning, interior windows and baseboards). After the included time, service is billed at $120 per hour, prorated to the minute — you only pay for the time used.

Quotes are estimates: final pricing may vary based on home size, condition, requested add-ons and access. Deep cleanings, move-in/move-out cleanings, Airbnb turnovers, commercial work and recurring plans may have their own pricing, always confirmed with you before service.

  • When payment is due: Payment is due on the day of service unless we’ve agreed otherwise in writing.
  • Card on file (required before service): To book and receive a cleaning, you keep a valid debit/credit card saved in your secure client portal before your service date. We charge it after each completed cleaning, plus any fees allowed by these Terms (late-cancellation, lockout, returned-payment). Clients who have arranged in advance to pay by check are exempt from the card-on-file requirement.
  • Commercial / invoiced accounts: Where we’ve agreed to invoice you, payment is due within 7 days of the invoice date (Net 7) unless your written agreement says otherwise.
  • Accepted methods: We accept Zelle, Venmo, PayPal, Apple Pay, Cash App, credit/debit card, bank transfer, and check.
  • Pricing & adjustments: Prices are estimates based on the information you give us and may be adjusted at the first visit based on the actual size and condition of the space. We may adjust recurring prices with advance notice.

5. Credit / Debit Card Authorization

Keeping a card on file is a condition of service. Before your cleaning, we ask you to save a valid debit/credit card in your secure client portal. If a card isn’t on file and you haven’t arranged in advance to pay by check, we may not be able to start your cleaning. By saving a card with us, you authorize Smart Cleaning Service™ to charge it for each completed cleaning and for any other amount allowed by these Terms, including late-cancellation fees, lockout fees, and returned-payment fees. This authorization stays in effect until you cancel it in writing. If your card expires or is declined, please give us valid card information before your next cleaning; we may pause service until valid payment is on file. You agree not to dispute (charge back) charges that are consistent with these Terms.

6. Late Payments, Returned Payments & Collections

We’re easy to work with, but unpaid invoices aren’t fair to the team that did the work. So:

  • Late fee: Past-due balances may be charged a late fee of 1% per month (12% per year) on the unpaid amount, or the maximum allowed by Washington law if that is lower.
  • Returned / failed payments: A $25 fee applies to any returned check or failed/declined card, and service may be paused until the balance is paid.
  • Collections & court: Accounts more than 30 days past due may be referred to a collection agency or filed in small claims court (in Washington, King County District Court). To the extent allowed by law, you agree to pay the reasonable costs of collection, including filing fees and, where the law allows, attorney’s fees and interest.
  • Active service: We may hold or stop future cleanings while a balance is past due.

7. 100% Satisfaction & 24-Hour Re-Clean Guarantee

If you’re not happy with something we cleaned, tell us within 24 hours of the service and we’ll come back and re-clean that area at no extra charge. Re-cleaning the area of concern is our guarantee; payments for completed services are final. This is the fastest way for us to make it right, and we want to.

8. Your Home: Valuables, Pets & Damage

  • Valuables: Please secure cash, jewelry, collectibles, heirlooms, and other fragile or high-value items before your cleaning. For very large or irreplaceable items, let us know if you’d prefer we not clean around them.
  • Pets: For everyone’s safety, please secure pets during the cleaning and pick up after them beforehand. We love animals, but we can’t be responsible for pets that get loose.
  • Breakage or damage: We’re insured and we take care in your home. Accidents are rare, but if you believe we damaged something, please tell us in writing within 24 hours so we can look into it and, if we’re at fault, handle it through our insurance.

9. Our Team & Non-Solicitation

Our cleaners are trained employees and a big part of what makes Smart Cleaning Service™ good. Please don’t hire or arrange private cleaning directly with our current or recent team members, outside of Smart Cleaning, while they work with us and for 12 months after. If you’d like more of their time, just ask the office and we’ll happily set it up.

10. Supplies, Equipment & Safety

We bring our own professional supplies and equipment. For consistency and liability reasons, our team uses Smart Cleaning’s products and tools rather than yours; if you have a special-surface product you’d like us to use, let us know in advance. Our team may decline tasks that are unsafe or that involve heavy lifting, biohazards, heavy mold, pest infestations, or hoarding conditions unless arranged in advance.

11. Right to Refuse Service

We may decline or stop a service, and may end this agreement, for reasons including unsafe conditions, harassment or mistreatment of our team, conditions very different from what was described at booking, or non-payment. We treat clients with respect and ask the same for our team.

12. Insurance & Limitation of Liability

Smart Cleaning Service™ carries insurance for damage caused by our negligence. To the fullest extent allowed by law, we are not responsible for indirect or consequential damages, and our total responsibility for any claim is limited to the amount you paid us for the service involved. Nothing in these Terms limits any liability that cannot be limited under Washington law.

13. Weather & Events Outside Our Control

If we can’t safely reach you or work because of weather, road conditions, power or water outages, illness, or other events beyond our control, we’ll reach out as soon as we can and reschedule at no penalty.

14. Photos & Marketing (optional)

We sometimes take before/after photos to check our work and, occasionally, to show the quality of our cleaning. We won’t publicly share photos that identify your home or its location without your okay. Tell us anytime if you’d prefer we not take marketing photos in your home.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington. Any dispute will be handled in the state courts located in King County, Washington, including small claims court where appropriate. (If you would prefer disputes be resolved by binding arbitration, your attorney can add that here.)

16. Changes to These Terms

We may update these Terms from time to time. The current version will be posted at www.smartcleaningwa.com, and the version in effect when you book applies to that service.

17. Website Use & Intellectual Property

This part covers your use of our website, www.smartcleaningwa.com, and is separate from the cleaning services above.

  • Use of the site: You’re welcome to browse our website for personal, informational use and to learn about or book our services. Please don’t copy, republish, scrape, or reuse the site’s content for commercial purposes without our written permission.
  • Our content and brand: The text, photos, logos, and the Smart Cleaning Service™ name and mark on this site belong to Smart Cleaning Service or are used with permission, and are protected by copyright and trademark law. Please don’t remove our branding or present our content as your own.
  • Information “as is”: We work to keep the site accurate, but content (including pricing and availability) is provided “as is,” may contain errors, and can change at any time without notice. The version of these Terms in effect when you book applies to your service (Section 16).
  • Links to other sites: Our site may link to websites we don’t control. We aren’t responsible for their content, and visiting them is at your own risk.
  • Governing law: Your use of the website is governed by Washington law, the same as the rest of these Terms (Section 15).

18. Contact Us

Smart Cleaning Service™ • Greater Seattle Area • © 2026