Terms of Service

Terms of Service and Service Policies for Smart Cleaning Service™ • Greater Seattle Area • Effective July 2026

The Short Version

The full Terms below are the official rules, and they control if there is ever a conflict. This summary is the plain-English version of how we work.

• Scheduling: Your requested date and time are not confirmed until we approve them. Once approved, you’ll get a confirmation email from contact@smartcleaningwa.com and a text from (206) 207-7444 with your arrival window and client portal instructions.
• Cancellations and changes: Please give us at least 24 hours’ notice. With less notice, cancellations, reschedules, and lockouts may be charged 50% of the scheduled cleaning. We can waive one late cancellation or reschedule per client each calendar year. Lockouts and no-access visits don’t qualify for that waiver.
• Hourly pricing: Services billed by time run $120 per hour for a team of two. The minimum is $159, which covers up to 1 hour and 20 minutes. After that, time is billed to the minute.
• Recurring flat rates: After your first cleaning we may offer a flat rate for recurring Standard Cleaning. The flat rate covers the agreed recurring scope only.
• Add-ons: Fixed add-on prices exist for one situation: a recurring flat-rate client asking for an occasional task outside their usual scope. If your service is billed by time, that same work simply counts toward the time.
• Payment: Payment is due the day of service unless we’ve approved something different in writing. A valid card normally needs to be saved in the secure client portal at least 48 hours before the cleaning. Saving a card never creates a charge by itself.
• Check or cash: Case by case only, approved in advance by Wilker or Mayene. Approval can include an exception to the card-on-file requirement.
• Late payments: Past-due invoices can carry late or returned-payment fees, and seriously overdue accounts may go to lawful collection or court.
• Our guarantee: If an area wasn’t cleaned properly, tell us within 24 hours. We’ll review it and may come back to re-clean that area at no charge.
• Our team: Please don’t hire our current or recent team members privately. Contact the office instead and we’ll arrange whatever you need.

1. Agreement

These Terms of Service and Service Policies (the “Terms”) cover cleaning services provided by Smart Cleaning Service™ (“Smart Cleaning,” “we,” “us,” or “our”) to you, the client. When you request, schedule, confirm, authorize payment for, or receive a service from us, you’re agreeing to these Terms. If any policy here doesn’t work for you, contact us before your scheduled service and Wilker or Mayene will review it with you. These Terms apply unless a separate written agreement, signed or expressly approved by Smart Cleaning, says otherwise.

2. Appointment Requests and Confirmation

Requesting a date and time does not reserve it. Wilker or Mayene review each request against team availability, your location, the day’s route, the expected scope, access requirements, existing appointments, and payment requirements.

Once your appointment is approved, you’ll normally receive a confirmation email from contact@smartcleaningwa.com, a confirmation text from (206) 207-7444, an arrival time or arrival window, access to the secure client portal, and instructions for saving a valid payment card. The appointment isn’t fully secured until the confirmation and payment-method requirements are complete. Exact arrival times can shift with traffic, route conditions, weather, unexpected delays, or an earlier job running long.

3. Access, Keys, Codes and Lockouts

You’re responsible for giving the team safe, timely access during the confirmed arrival window. If you share a key, lockbox, door or gate code, alarm code, or concierge or building instructions with us, we use that information only as reasonably needed to do the job. If we hold a physical key, please give us written instructions for how it should be stored, handled, or returned.

If your home has an alarm, we need a working code and clear instructions. Smart Cleaning is not responsible for alarm charges caused by incorrect, missing, expired, or incomplete instructions. A visit counts as a lockout, or no access, when the team can’t get in or can’t safely work: a key or code that doesn’t work, gate, concierge, or building access that isn’t available, the team being turned away, an alarm that can’t be safely disarmed, an aggressive or unsecured animal blocking safe entry, no running water or electricity when the work requires it, or conditions that are otherwise unsafe. A lockout is treated as a same-day cancellation and may be charged 50% of the scheduled service. The annual courtesy waiver in Section 4 does not apply to lockouts or no-access visits.

4. Cancellations, Rescheduling and Late-Cancellation Fees

Please give at least 24 hours’ notice to cancel or reschedule an appointment. With less than 24 hours’ notice, these may be charged 50% of the scheduled service: a cancellation, a reschedule, a same-day cancellation, a lockout or no-access visit, or the team being turned away after arriving.

The 24 hours count back from your scheduled start time, not from when you receive a reminder. Reminder emails and texts are a courtesy and don’t move the deadline. Once per calendar year, we may waive one late-cancellation or late-reschedule fee. The waiver isn’t automatic: Wilker or Mayene review and approve it, it covers one late cancellation or one late reschedule, and it never applies to lockouts, no-access visits, the team being turned away, or unsafe conditions that prevent service.

Recurring service doesn’t require a long-term contract. You can pause, change, or stop whenever you need to. Just give us at least 24 hours’ notice before your next scheduled visit so a late-cancellation fee doesn’t apply. Approved cancellation, rescheduling, lockout, or no-access fees may be charged to the authorized card on file, added to your current or a future invoice, or collected through another approved payment method.

5. Residential Hourly Pricing

Services billed by time are $120 per hour for a team of two professional cleaners, with a $159 minimum that covers up to 1 hour and 20 minutes. After that, time is billed minute by minute. The $159 minimum applies even when the job takes less time, and online bookings requesting less than 1 hour and 20 minutes can’t be accepted; they may be declined or adjusted up to the minimum.

Hourly pricing generally applies to first residential visits, one-time Standard Cleaning billed by time, Deep Cleaning, Move-In and Move-Out Cleaning, Airbnb and short-term rental cleaning billed by time, and any other residential service we identify as hourly. The final amount depends on the actual time used. We ask for bedroom and bathroom counts, floors, and square footage to understand the scope and plan the team. Those details don’t create a guaranteed total or a guaranteed completion time.

6. Standard Cleaning

Standard Cleaning is routine maintenance for a home that’s already in generally manageable condition. In the kitchen, that normally means countertops cleaned and sanitized, the sink and faucet, the stove exterior, the microwave inside and out, the refrigerator exterior, a light wipe of accessible appliance and cabinet exteriors as needed, trash out, and floors vacuumed and mopped. In bathrooms: toilets, sinks and faucets, mirrors, showers and bathtubs, accessible surfaces, trash out, and floors vacuumed and mopped. In bedrooms and living areas: dusting of accessible surfaces, light organization, vacuuming floors and rugs, mopping hard floors, a light baseboard dusting with a Swiffer or similar tool, trash out, and beds made or linens changed when that’s part of the agreed scope or requested.

Standard Cleaning does not normally include fan blades, hand-scrubbed baseboards, the range hood grease filter, detailed doors and trim, detailed blinds, heavy buildup removal, detailed grout and tile scrubbing, interior windows, fireplaces, or the insides of ovens, refrigerators, cabinets, dishwashers, washers, or dryers. If your Standard Cleaning is billed by time, additional tasks simply add to the actual service time. If you’re a recurring client with an established flat rate, occasional tasks outside your scope follow the fixed add-on pricing in Section 11.

7. Deep Cleaning

Deep Cleaning covers the Standard scope plus detail work and buildup: baseboards scrubbed by hand, fan blades when safely accessible, detailed appliance exteriors, extra grease and buildup removal, deeper bathroom scrubbing, added attention to grout and tile, detailed doors, trim, and door frames, handles and switches, window sills, fixtures, corners and edges, the range hood exterior, the removable range hood grease filter, and extra attention to whatever areas need it most.

Deep Cleaning is billed by time. What gets completed in a single visit depends on the condition of the property, the amount of buildup, your priorities, the scope we discussed before service, what’s safely accessible, and the actual time worked. One visit doesn’t guarantee that every possible detailed task will be completed. Fan blades are part of the Deep Cleaning scope when safely accessible; they’re not a fixed-price add-on. And because Deep Cleaning is billed by time, fixed add-on prices don’t apply; requested specialty tasks count toward the service time.

8. Move-In and Move-Out Cleaning

Move-In and Move-Out Cleaning are for homes that are empty or mostly empty. They can include Standard and Deep Cleaning tasks plus the insides of empty cabinets, the dishwasher, interior doors, interior windows, the fireplace, washer and dryer interiors, the inside of the refrigerator and the oven, fan blades, the removable range hood grease filter, detailed baseboards, and any other interior work we agree on. These services are billed by time, and fixed add-on prices don’t apply; every requested task counts toward the time. If cabinets, the refrigerator, closets, or other storage areas still contain personal items, let us know in advance, because that work takes additional time.

9. Airbnb and Short-Term Rental Cleaning

Turnover service can include general cleaning, bed preparation, linen changes, laundry, towel placement, kitchen and bathroom cleaning, restocking, supply checks, and property-condition reporting. When the service is billed by time, laundry, dishwashing, appliance interiors, and restocking all count toward the service time, and separate Standard Cleaning add-on prices don’t apply. For hosts with regular turnovers, Wilker or Mayene can build a custom agreement after reviewing the property, actual service time, laundry and restocking needs, turnaround requirements, access procedures, and booking frequency.

10. Recurring Standard Cleaning Flat Rates

After your first cleaning, we may offer a flat rate for recurring Standard Cleaning. Flat rates aren’t guaranteed. Wilker or Mayene decide whether one makes sense after reviewing the actual service time, the property’s condition, the cleaning frequency, the recurring scope, your expectations, and how consistently the home is maintained. A flat rate covers only the recurring Standard Cleaning scope we agree on, so occasional specialty or detailed tasks aren’t automatically included. We may adjust a flat rate with advance notice when the property’s condition changes, the scope expands, the frequency changes, the service consistently needs more time, additional recurring tasks are requested, or other operational requirements materially change.

11. Fixed Add-Ons for Flat-Rate Standard Cleaning

Fixed add-on prices apply in one situation only: you have an established recurring Standard Cleaning flat rate, the task is outside your agreed recurring scope, and it’s an occasional request rather than an every-visit item. The add-on is charged in addition to the flat rate. If a task is already part of your customized recurring scope, no separate charge applies.

Per visit:

• Inside the oven: $50
• Inside the refrigerator: $30 empty, $50 full
• Dishwashing: $50
• Fireplace cleaning: $50
• Removable range hood grease filter: $30
• Inside empty cabinets throughout the home: $50
• Inside cabinets that still contain items: $100
• Inside the washer and dryer: $40
• Inside the dishwasher: $40

Per unit:

• Interior windows: $5 per window
• Changing bed linens: $5 per bed
• Detailed interior doors: $5 per door
• Detailed blinds: $5 per set

Fan blades aren’t on this list on purpose. Fan blade cleaning belongs to Deep Cleaning when safely accessible. If you’d like the same additional task on every recurring visit, Wilker or Mayene may adjust your flat rate, add the task to your customized recurring scope, set up a separate recurring charge, or move the service to hourly billing. Please request add-ons before cleaning day whenever possible. Last-minute requests depend on available time, team preparation, the property’s condition, and the day’s route, and aren’t guaranteed.

12. Range Hood Grease Filter

The removable metal filter above the stove is what we call the range hood grease filter. On services billed by time, cleaning a safely removable filter simply counts toward the service time; no separate $30 charge applies. For a recurring flat-rate client, occasional filter cleaning is a $30 add-on unless it’s already part of your recurring scope. This is cleaning only. It doesn’t include filter replacement, disposable charcoal filter replacement, range hood repair, electrical work, motor or fan repair, duct cleaning, or disassembly of the hood. The team will never force a filter that’s stuck, unsafe, or damaged.

13. Commercial and Post-Construction Pricing

Commercial Cleaning and Post-Construction Cleaning are quoted individually. Pricing depends on building size, property condition, scope of work, service frequency, access requirements, staffing, equipment and supply needs, operational restrictions, and, for construction projects, the amount of dust, debris, paint, or drywall residue. Residential hourly rates, minimums, flat rates, and add-on prices don’t automatically apply. We may ask for photos, a video walkthrough, or an in-person assessment before providing a quote.

14. Payment Terms

Payment is due on the day of service unless Smart Cleaning has approved a different written arrangement. After the service, you’ll generally receive a detailed invoice showing, as applicable, the service performed, the actual time used, your recurring flat rate, approved add-ons, taxes, any authorized fees, and the total due. Depending on your approved arrangement, you may pay the invoice directly, we may process the authorized card on file, an approved check or cash arrangement may be used, or a commercial account may follow its written invoice terms. We don’t normally require advance payment for residential cleaning, and saving a card does not by itself create a charge.

15. Card on File

A valid debit or credit card normally needs to be saved securely in the client portal at least 48 hours before your scheduled cleaning. Until that’s done, the appointment may not be fully secured, and we may not be able to hold or complete it. By saving a card, you authorize Smart Cleaning to process amounts properly due under these Terms: completed cleaning services, approved add-ons, taxes, late-cancellation fees, lockout or no-access fees, returned or failed-payment fees, and other amounts your agreement expressly authorizes. Nothing is charged simply because a card is saved. If your card expires, is declined, is closed, or can’t be processed, you’ll need to provide a valid payment method. Future services may be paused until a valid card is saved, the outstanding balance is paid, or Wilker or Mayene approve another arrangement.

16. Check and Cash Exceptions

Check or cash may be accepted only case by case, with advance approval from Wilker or Mayene; it isn’t automatically available to every client. Approval can include an exception to the standard card-on-file requirement, but that exception also has to be expressly approved in advance. A preference for paying by check or cash doesn’t by itself secure an appointment or create an automatic card exemption.

17. Accepted Payment Methods

We can accept credit and debit cards, Zelle, Venmo, PayPal, Apple Pay, Cash App, and bank transfer, plus check or cash with advance approval. All payments are in US dollars. A card on file may still be required even when you plan to pay another way, unless Wilker or Mayene approve an exception.

18. Commercial and Invoiced Accounts

Approved commercial and invoiced accounts are generally due within 7 days of the invoice date (Net 7), unless a different written agreement has been approved. Net 7 isn’t automatic. Only Wilker or Mayene can approve commercial invoice terms, longer payment periods, purchase-order requirements, vendor portal submissions, deposits, bank transfer or check arrangements, and other custom billing terms.

19. Late Payments, Returned Payments and Collections

Past-due balances may be charged interest or a late fee of up to 1% per month, or the maximum lawful amount if that’s lower. A $25 fee may apply to a returned check, a failed bank payment, a reversed payment, or a declined card transaction tied to an amount due, and service may be paused until the balance is resolved. Accounts more than 30 days past due may be referred for lawful collection or court action. To the extent permitted by law and awarded or allowed by the applicable court or agreement, the client may also be responsible for reasonable collection costs, filing fees, service fees, interest, and other recoverable costs. We may pause, hold, or stop future services while an account has a past-due balance.

20. Satisfaction and Our 24-Hour Re-Clean Guarantee

If an area we cleaned doesn’t look right, tell us within 24 hours after the service is completed. Send your name, the property address, the service date, a description of the concern, and photos or videos if you have them. After reviewing it, we may arrange to re-clean the affected area at no additional charge. Re-cleaning the reported area is the standard resolution under this guarantee, and payment for the completed service remains due. The guarantee doesn’t automatically provide a refund, partial refund, credit, discount, compensation, or free future service. That said, nothing here stops Wilker or Mayene from reviewing an unusual situation individually.

21. Valuables, Fragile Items and Personal Property

Before we arrive, please secure cash, jewelry, collectibles, heirlooms, important documents, medication, firearms, and anything fragile, high-value, or irreplaceable, and point out any item or area the team shouldn’t touch or clean around. Smart Cleaning is not responsible for loss or damage involving items that were unsecured, unstable, improperly installed, previously damaged, or excessively fragile, except to the extent responsibility can’t lawfully be excluded.

22. Pets

We’re pet-friendly. Just let us know who we’ll meet. Animals that are aggressive, anxious, disruptive, or likely to slip out the door should be safely secured during the service, and pet waste should be picked up before the team arrives unless handling it has been specifically reviewed and approved as part of the service. Smart Cleaning is not responsible for an animal that escapes because it wasn’t properly secured or because we weren’t given the right instructions, except to the extent responsibility can’t lawfully be excluded.

23. Damage or Breakage Claims

We’re insured and we work carefully in your home. If you believe an item or surface was damaged, notify us in writing within 24 hours with your name, the full property address, the service date, the area and item or surface involved, a description of the concern and when you discovered it, photos or videos, and any relevant manufacturer, repair, or replacement information. Reporting a concern is not an admission of fault. We’ll investigate the circumstances and determine an appropriate response based on the available information, applicable insurance, these Terms, and applicable law. Please don’t repair, replace, discard, or alter the item before we’ve had a reasonable opportunity to review it, unless immediate action is reasonably necessary to prevent additional damage or address a safety concern.

24. Supplies and Equipment

We normally bring our own professional cleaning supplies and equipment, and for consistency, training, and liability reasons the team normally uses Smart Cleaning products and tools. If your home involves allergies, chemical sensitivities, fragrance restrictions, special surfaces, manufacturer-required products, or products of your own you’d like us to use, tell us in advance. We can’t guarantee that every client-provided product will be used, and the team may decline a product that’s unlabeled, improperly stored, damaged, expired, unsafe, incompatible with the surface, or inconsistent with our safety procedures.

25. Safety and the Right to Refuse or Stop Service

The team may decline, pause, or stop service when conditions are unsafe, materially different from what was disclosed, or outside the approved scope. That includes situations like biohazards, bodily fluids, human or animal waste, needles or drug paraphernalia, heavy mold, active pest infestations (including bedbugs, fleas, or rodents), hoarding conditions, exposed wiring, dangerous structural conditions, hazardous chemicals, unsafe ladder or elevated work, heavy lifting or moving oversized furniture and appliances, unsecured weapons, aggressive animals, threatening or abusive behavior, harassment or discrimination, illegal activity, or a home without running water or needed electricity. We may also decline or discontinue service because of non-payment, repeated access problems, materially inaccurate booking information, mistreatment of team members, or repeated policy violations. Depending on the circumstances, a same-day cancellation or lockout fee may apply when the team can’t safely begin or complete the service because of conditions within your control.

26. Our Team and Non-Solicitation

Our cleaners are trained professionals and an essential part of this business. Please don’t use confidential or personal employee information obtained through Smart Cleaning to arrange private cleaning outside the company. While a team member works with us, and for 12 months after the working relationship ends, please don’t knowingly solicit or arrange private cleaning directly with that person. If you’d like additional help from a team member, contact the office and we’ll arrange it. We don’t share personal phone numbers, personal email addresses, home addresses, private schedules, or other private employee information. This section protects Smart Cleaning’s legitimate business relationships and applies only to the extent permitted by Washington law.

27. Photos, Videos and Service Documentation

The team or a supervisor may take photos or videos when reasonably necessary for quality control, training, service verification, documenting existing conditions or damage concerns, Airbnb or property-management reporting, or internal operational records. Operational documentation is different from marketing. We won’t publicly use photos that identify your home, address, personal information, or location in marketing without your permission, and you can ask us not to use your images in marketing at all. Declining marketing use doesn’t prevent the reasonable operational documentation described above.

28. Weather and Events Outside Our Control

Sometimes a service has to be delayed, interrupted, or rescheduled for reasons outside our reasonable control: snow or ice, flooding, wildfire smoke, unsafe or closed roads, severe traffic incidents, power or water outages, building closures, team illness, vehicle breakdowns, government orders, emergencies, or other unexpected events. When we can’t safely reach your home or complete the service for one of these reasons, we’ll contact you and arrange a new date with no cancellation penalty. The replacement date still depends on availability and route organization.

29. Insurance and Limitation of Liability

Smart Cleaning maintains insurance for covered claims arising from its operations. To the fullest extent permitted by law, Smart Cleaning is not responsible for indirect, incidental, special, or consequential damages, or for preexisting damage, ordinary wear, improper installation, defective materials, or hidden conditions not caused by the team. Any limitation of liability applies only to the extent it’s legally enforceable, and nothing in these Terms excludes or limits liability that can’t legally be excluded or limited under Washington law.

30. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington. If we ever disagree, let’s first make a good-faith effort to resolve it directly. If that doesn’t work, the dispute may be brought in a court of competent jurisdiction in Washington, including an appropriate district or small claims court when legally available. Venue and jurisdiction follow applicable Washington law and court rules. Washington small claims actions are generally limited to recovery of money, and the filing location may depend on where the defendant resides and other applicable venue rules.

31. Changes to These Terms

We may update these Terms from time to time. The current version is posted at www.smartcleaningwa.com, and unless a separate written agreement provides otherwise, the version in effect when you request or confirm a service applies to that service. Material changes affecting recurring clients may also be communicated by email, text, portal notification, a note on the invoice, or another reasonable method.

32. Website Use and Intellectual Property

This section covers your use of www.smartcleaningwa.com and is separate from the cleaning-service provisions above. You’re welcome to browse the website for personal and informational purposes and to learn about or request services. Please don’t copy, scrape, republish, distribute, or commercially reuse website content without written permission. The website’s text, photographs, graphics, logos, and the Smart Cleaning Service™ name and branding belong to Smart Cleaning or are used with permission, and they’re protected by applicable intellectual-property laws. We work to keep the website accurate, but availability, pricing, descriptions, and other content can change, and an online request doesn’t create a confirmed appointment until Smart Cleaning provides official confirmation. The website may link to third-party sites we don’t control, and we’re not responsible for their content, privacy practices, security, or availability.

33. Severability and No Waiver

If any portion of these Terms is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law. A decision not to enforce a provision on one occasion doesn’t waive the right to enforce it later, and an exception approved for one client or appointment doesn’t automatically apply to another client or a future service.

34. Contact Us

• Text: (206) 207-7444
• Call: (253) 433-2355
• Email: contact@smartcleaningwa.com
• Website: www.smartcleaningwa.com

Smart Cleaning Service™ • Greater Seattle Area • © 2026