Before booking a cleaning visit, read the service policies alongside the quote. A useful policy explains how an appointment is confirmed, what to do if plans change and how to report a cleaning concern. Do not assume that a broad satisfaction statement promises a refund, a fixed completion time or an automatic return visit.
Confirm the appointment and scope
A requested date and time are not confirmed until approved. Tell the office about the property’s condition, access rules and the areas that matter most. The agreed priorities determine the work for your visit. Same-day requests depend on availability, location and the work needed.
Understand hourly team pricing
Residential cleaning starts at $180 for the first hour with the entire team of three. Additional time is $180 per hour, prorated at $3 per minute. Starting with the second cleaning, recurring residential discounts are 15% weekly, 10% biweekly and 5% monthly. The discount applies to the first-hour minimum and additional time. Existing clients keep their agreed rates. On hourly visits, extra tasks count toward the cleaning time and are not charged separately as add-ons. Fixed-price add-ons apply only to recurring clients on an agreed flat rate when a task is outside the usual scope. Any applicable ride fee remains separate.
Know the cancellation policy
Please give at least 24 hours’ notice to cancel or reschedule. With less notice, cancellations, reschedules and no-access visits may be charged 50% of the scheduled service. A courtesy waiver is subject to approval under the Terms of Service. No-access visits do not qualify for that waiver.
Report a cleaning concern
For routine home cleaning, discuss dusting, floor care, kitchen surfaces and bathroom tasks. Detailed or additional work should be agreed before the appointment.
Products and home-visit messages
We use one standard line of professional cleaning products. We don’t supply a separate eco-friendly or pet-friendly product line. If you want a specific product used, please supply it and discuss it with the office before the visit. The team may decline products that aren’t suitable for the task or surface.
For home visits, we send you a message when we’re on our way and another when the cleaning is finished.
Keep the written terms with your quote
The complete Terms of Service govern the appointment. Ask the office about any requirement not covered in your quote instead of assuming that photos, live tracking, specialist services or additional work are included.
Smart Cleaning Service is a local, family-owned, licensed, insured and BBB-accredited business serving Seattle and the Eastside since 2016. Explore recurring home cleaning or request an estimate based on your priorities.
